tag:blogger.com,1999:blog-18414922.post6778353189485130836..comments2023-10-28T03:33:18.911-07:00Comments on Fixing Foibles & Follies: Your password: not a secret to Sprint customer serviceJonathanhttp://www.blogger.com/profile/14938056757144156428noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-18414922.post-25189984344382786552007-12-12T10:41:00.000-08:002007-12-12T10:41:00.000-08:00Even worse, I just visited a Sprint retail store a...Even worse, I just visited a Sprint retail store a few days ago to make changes to my account. I stood so I could see the agent's screen. My full social security number was displayed IN FULL VIEW. I was shocked. There were other screens where it showed only the last 4 digits, but this screen showed the whole number.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18414922.post-20456076655847871642007-08-02T12:12:00.000-07:002007-08-02T12:12:00.000-07:00I have never had Sprint ask for my online password...I have never had Sprint ask for my online password; they do however, ask for a password/passphrase when I call in which is entirely different than the password I use for account online account maintenence. You can change your online account password any time you like. (Which I would recommend if you used the same password for your online account access as you do you authorized account holder passphrase.)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18414922.post-70319906586406633902007-07-23T19:51:00.000-07:002007-07-23T19:51:00.000-07:00Indeed, Dave. I'm not sure what they're thinking.Indeed, Dave. I'm not sure what they're thinking.Jonathanhttps://www.blogger.com/profile/14938056757144156428noreply@blogger.comtag:blogger.com,1999:blog-18414922.post-71186986735615545162007-07-23T15:32:00.000-07:002007-07-23T15:32:00.000-07:00Most companies would have a 'secret word' or use r...Most companies would have a 'secret word' or use random characters of your password to verify you - the staff should have no access your password ever. Sprint sound really behind the times on this one.Dave Licencehttps://www.blogger.com/profile/09852675872919086462noreply@blogger.comtag:blogger.com,1999:blog-18414922.post-65280677872016940762007-07-23T15:23:00.000-07:002007-07-23T15:23:00.000-07:00Yes, I agree. No company should allow widespread ...Yes, I agree. No company should allow widespread employee access to its customers' passwords. I'll follow up with them on this, for sure.Jonathanhttps://www.blogger.com/profile/14938056757144156428noreply@blogger.comtag:blogger.com,1999:blog-18414922.post-88737176000125400182007-07-23T15:17:00.000-07:002007-07-23T15:17:00.000-07:00That sounds really backwards. The only place that ...That sounds really backwards. The only place that has access to anything of mine is my University in regards to my email account there. <BR/><BR/>Than again, they don't actually have my password, they just have a code to over ride it. I would consider filing a formal complaint with Sprint. <BR/><BR/>It may even be grounds for notifying the Better Business Bureau. It can't be safe handing over a password to an angry, under paid employee. All it takes is one bad apple. <BR/><BR/>I'm so glad I no longer have sprint.Jeremyhttps://www.blogger.com/profile/02896663149861074430noreply@blogger.com